Refund policy

We have a 4-day return policy, which means you have 4 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@mstry.in. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@mstry.in.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@mstry.in.

RETURN & REFUND POLICY

We aim to provide the best quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. RETURNS

We accept returns only in case of size-related issues, subject to the following conditions:

  • The return request must be raised within 7 days of delivery

  • The product must be:

    • Unused

    • Unwashed

    • In original condition

    • With all tags and original packaging intact

⚠️ Returns are strictly NOT accepted for:

  • Color preference

  • Fabric feel

  • Design/style liking

  • Incorrect product ordered by customer

  • Minor thread issues (common in garments)

2. SIZE EXCHANGE POLICY

  • Size exchanges are allowed once per order

  • Exchange is subject to product availability

  • If the requested size is unavailable, a store credit will be issued instead

3. REFUND POLICY (DAMAGED PRODUCTS ONLY)

Refunds are provided ONLY if the product is received in a damaged condition.

Mandatory Condition:

📹 An uncut, continuous video is required while opening the package

The video must clearly show:

  • The sealed package

  • The shipping label

  • The product being opened

  • The visible damage on the product

❗ Without this video proof, no refund request will be accepted under any circumstances.

4. NON-REFUNDABLE CASES

Refunds will NOT be issued for:

  • Size issues

  • Fit preferences

  • Color variation due to lighting/screens

  • Delay in delivery caused by courier partners

  • Incorrect address provided by customer

5. REFUND PROCESS

  • Once your damage claim is approved, the refund will be processed within 7–10 business days

  • Refunds will be credited to:

    • Original payment method (for prepaid orders)

    • Bank transfer (for COD orders)

6. RETURN PICKUP & SHIPPING

  • Reverse pickup will be arranged by us for eligible cases

  • If pickup is unavailable in your location, you may be required to self-ship the product

  • Shipping charges (if any) are non-refundable

7. HOW TO RAISE A REQUEST

To initiate a return or refund, contact us at:

📧 Email: support@mstry.in
Include:

  • Order ID

  • Reason for return/refund

  • Size required (for exchange)

  • Damage opening video (mandatory for refunds)

8. FINAL DECISION

All return and refund requests are subject to verification and approval by our quality control team.
The brand reserves the right to accept or reject any request.